Refund policy

We really hope you love your Papersheep products, however if you are not entirely happy, please contact us to arrange a return or exchange.

Simply email us at studio@papersheep.co.uk within 15 days of purchase, and state your name, order number and the email address that was used to place the order, and we'll be in touch as soon as possible.

To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging. Please note that personalised products cannot be returned for a refund unless they are damaged or there is a fault.

Refunds

Once your return is received and inspected, we'll send you an email to notify you that we have received your returned item. Any applicable refund will be processed as soon as possible, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days of receiving the return. We will refund the price of the products in full. Unfortunately, we cannot cover the cost of the return postage unless the return is as a result of our error.

Shipping 

To return your product, please post your item to: Papersheep, Unit 1A Snetterton Business Park, Harling Road, Snetterton, Norfolk NR16 2JU

We will refund the price of the products in full. Unfortunately, we cannot cover the cost of return postage unless the return is as a result of our error.

If you are shipping any items over £20, we recommend sending your unwanted items back via recorded delivery as we can't refund products damaged or lost in transit.

Cancellations

If you made a mistake on your order or simply wish to cancel it, your order can be cancelled at any time prior to the dispatch of your goods. Simply email us at hello@papersheep.co.uk along with your full name and order number to request the cancellation.